How and when can I contact SwissWatchPassion customer service?
The Customer Service answers 0041.(0)91.6823531 (in Italian and English) from Monday to Friday from 10.00 to 13.00. Closed parties. The price of the call to the Montres Customer Service varies according to the tariff that your telephone operator applies for calls to a normal swiss national landline number.
IS it SURE TO BUY ON swisswatchpassion.com?
How are the SwissWatchPassion PRODUCT made?
All our products are Swiss Made.
HOW do i BUY A PRODUCT?
Once you find the item you want to buy, click the "Add to Cart" button. To complete your order, follow the instructions for the checkout process. Your order will not be submitted until the end of the checkout process; then you will be asked for your payment details (you can choose between bank transfer or credit card or PayPal account). SwissWatchPassion items can also be ordered by telephone, by contacting our Customer Service.
HOW DO I pay a PRODUCT?
You can be paid by bank transfer, credit card or PayPal account.
when will i RECEIVE the PRODUCT once i bought it?
Approximately you’ll receive our product in 15 business days from the date of payment. For any further information you can always contact our Customer Service.
WHO manages my credit card details?
The credit card transaction is entrusted to the PayPal platform, which is among the world's leading players in online payment management. Therefore, all sensitive data will be managed by that company. In no way SwissWatchPassion may be aware of such information.
What's the VAT policy?
VAT is NOT included in all products.
- For Switzerland shipping: VAT will be included at checkout
- For other countries: the price is TAX FREE, it will be adjusted with the local VAT law
CAN I RECEIVE our product OUT OF europe?
Yes, and shipping costs are always free.
what are the shipping prices? and shipping is secured?
Shipment is always free and insured. SwissWatchPassion ships worldwide throw UPS, Suisse Post Priority.
will SwissWatchPassion product BE IN A GIFT PACKAGE?
No, SwissWatchPassion does not provide gift package.
While choosing our product CAN I RECEIVE an advice or assistance?
Yes sure! If you want assistance on choosing a you can contact our Customer Service by e-mail or by telephone at our contact (you can see on footer page).
All our products are covered by a warranty for two years from the invoice date.
All watches come with a return policy. For any returns always contact the Costumer Service. Our products can be returned within 7 days of receipt. Shipment costs:
- For returns due to manufacturing defects the ship cost is free
- For any other return, the shipping cost is charged to the customer.